The End of PR Agencies?

We are currently experiencing a massive upheaval. There is hardly an industry that is not facing significant challenges and needs to change its established business model. Banks and insurance companies need to develop new, smart products because startups with disruptive models threaten a market that has been stable for years. Other industries, such as transport, logistics, and tourism, are experiencing a market shakeout due to the COVID-19 crisis that was unthinkable a few months ago. This list could go on indefinitely. All companies have one thing in common: the challenges are extremely complex. Therefore, the solutions must be highly individualized. What does this mean for agencies? Is it enough to cover only one area like PR or social media?

Trend 1: Interdisciplinary Solutions

Agencies that focus on only one discipline – whether PR, social media, event, or inbound marketing – provide the same answer to different questions, working with the same methods on the same recurring channels. I fear that these 'one trick ponies' will struggle to address complex strategic questions and help companies achieve their business goals in the short, medium, and long term through customized sales and marketing concepts. The combination of analytical competence, strategic consulting, creativity, and deriving tailored communication and content strategies is a key success factor for future-proof communication consultants. Agencies that limit themselves to one discipline in their company name ('Mustermann PR') will hardly be perceived as integrated solution providers and will not make it to the long list in strategic pitches. The market demands holistic solutions.

Trend 2: Data plus Creativity Equals Measurability

For digital experts, this is old news, but for many PR professionals, it is still uncharted territory. Creative ideas are developed based on data/analytics (e.g., about the target group, market trends, or relevant keywords/search volumes). This means that insights from aggregated data are packaged into creative ideas and played out to relevant target groups through appropriate channels following a content strategy. The results of the respective campaigns (e.g., shares, likes, comments, open rates, web traffic, time-on-site, media echo) are measured, and the insights gained are used to optimize and control the campaign. Measuring, analyzing, and optimizing – whether on your own website, on social media platforms, or in traditional media and influencer work – is a central component of future-oriented communication. Only those who demonstrably provide added value and make a measurable contribution to business success will be able to win exciting new clients and maintain budgets.

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Raphael Rahn

Founder LEWIS Communications

Rafael Rahn has transformed LEWIS Communications into one of the leading addresses for B2B and B2C communication. He is also a speaker on trends in the communications industry and a lecturer.